### Jess Cleans the Mess Terms and Conditions
#### 1. Introduction
Welcome to Jess Cleans the Mess. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
#### 2. Services
Jess Cleans the Mess provides professional cleaning services for residential and commercial properties. Our services include but are not limited to general cleaning, carpet cleaning, window cleaning, and floor care (hardwood, laminate wood, concrete, tile, vinyl, linoleum, VCT).
#### 3. Pricing
All prices are quoted per square foot and are subject to change based on the scope and specifics of the job.
#### 4. Scheduling and Cancellations
- Appointments must be scheduled in advance & confirmed 24 hours prior of appointment.
- Cancellations must be made at least 24 hours prior to the scheduled service.
#### 5. Payment Terms
- Payment is due upon completion of services unless otherwise agreed upon in writing.
- We accept cash, credit cards, and checks.
#### 6. Customer Responsibilities
-Customer must verify scheduled appointment 24 hours in advance.
- Customers must provide access to the property at the scheduled service time.
- Areas to be cleaned should be free of clutter to allow for efficient cleaning.
- Valuable items should be secured prior to our arrival.
#### 7. Liability
- Jess Cleans the Mess is not liable for pre-existing damages to property or belongings.
- We will take reasonable care when performing our services, but are not responsible for damage due to the normal wear and tear or the use of cleaning products.
#### 8. Satisfaction Guarantee
- We strive for customer satisfaction. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns.
#### 9. Termination
- We reserve the right to terminate or refuse service at our discretion, particularly if our terms and conditions are not adhered to.
#### 10. Modifications
- Jess Cleans the Mess reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website or other forms of communication.
#### 11. Governing Law
- These terms and conditions are governed by the laws of Savannah Georgia in which Jess Cleans the Mess operates.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions or concerns, please contact us.
Thank you for choosing Jess Cleans the Mess!
Best regards,
Jess Cleans the Mess Team
### Jess Cleans the Mess Refund Policy
#### 1. Terms of Return
Our goal is to ensure your complete satisfaction with our services. If you are not satisfied with the cleaning service provided, you may request a refund within 7 days from the date of service.
#### 2. State of Return
Refunds will be considered for services that were not performed to the agreed standard. Please note that claims must be made for specific areas or tasks that were not completed satisfactorily, as per the service agreement.
#### 3. Reason for Return
Refund requests will be accepted for the following reasons:
- Services not completed as agreed
- Damage caused by our staff during the service
- Wrong service provided
#### 4. Process for Return
To initiate a refund request:
1. Contact our customer service team within 7 days of the service date.
2. Provide details of the issue, including the areas or tasks that were not completed satisfactorily.
3. If possible, include photos or other evidence to support your claim.
#### 5. Process of Refund
Once your refund request is received, we will review it and notify you of the approval or rejection of your refund.
- If approved, we will initiate a refund to your original method of payment.
- Refunds will be processed within 7-10 business days.
- You will receive an email confirmation once the refund has been processed.
#### 6. Contact Details
For any questions or concerns regarding our refund policy, please contact us at:
- Email: Jesscleansit@gmail.com
- Phone: (912) 404-0496
Thank you for choosing Jess Cleans the Mess. We value your business and aim to provide the highest level of service.
Best regards,
Jess Cleans the Mess Team
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